Adviser tips

COMPLAINTS

Charging fees at 'implementation' - or where a product is purchased - is a legacy of the distribution system and should be ditched, a financial services expert has said.

KEYDATA

Tenet has developed an online anti-money laundering service to combat fraud, eliminate paperwork and enable advisers to process transactions more efficiently.

BEHAVIOUR

ART OF SALES

Roger Edwards, managing director of UK protection at Royal London, is to leave the company.

MARKETING

ONE ROOF

CONNECTIONS