Planet Insurance

The FOS’s intention is to drive improvements to complaints handling in the most direct way possible – by revealing individual company performance. The arguments for are the same as for publication of critical illness (CI) and income protection (IP) declined claims statistics. The results, for CI, have been to drive down rates substantially, although this could not have been achieved without the supporting work by the ABI on its code of practice. Opponents of the FOS initiative point out that the data is aggregated across insurance sectors and that this prevents proper comparisons, for ex...