Quality advice?

The Financial Services Authority's (FSA) initiative of treating customers fairly (TCF) was put under the spotlight at a seminar held by Munich Re this month. With speakers providing IFA, provider and reinsurer perspectives on the implementation of the rules, it proved to be an interesting day. Although the FSA's regulatory regime has been a long time coming, it seems that no amount of preparation can safeguard against a possible backlash. Fears were raised over the lack of consistency surrounding some of the rules. While the market wide TCF initiative was warmly welcomed, those rules t...