More than half of financial services customers believe providers treat consumers unfairly, according to research by digital customer feedback consultants Maru/edr.
The research, which looked into the perceptions and experiences of financial services customers, revealed about half (52%) believe firms treat consumers unfairly. The researcher interviewed 1,000 independent...
Latest news and analysis
Drip-feed. Blend. De-risk
£92bn transferred since 2015
Achievements, charity work and other happy snippets