Why advice firms risk mistaking progress for resilience

Financial advice firms are under real pressure to modernise as clients expect faster service, more personalised advice and digital tools that make managing their finances simpler. Regulators also expect firms to operate efficiently while meeting increasingly demanding standards. Many companies are already investing in cloud platforms, automation and AI to keep pace, and firms that hold back risk losing clients to competitors who can offer an enhanced service. However, modernisation and resilience are not the same thing, and treating them as interchangeable is where many firms run into...