Consumer Duty: The regulatory thread running through the tapestry of advice

Consumer Duty is a thread that runs through almost every piece of work that we see come from the regulator, whether that is supervisory work or new policy initiatives, and this seems (or should I say seams) set to continue. It has been pleasing to see that most of the firms with which we work have made a strong commitment to embedding Consumer Duty. In particular, we now see firms assessing themselves in a more objective light.  However, there are still some firms that are treating Consumer Duty as a rigid one-off annual exercise, rather than recognising its true objective, which is t...