Is this it? What CEOs need to see from AI

clock • 3 min read

The public conversation about AI and jobs has been oddly naive. On one side, existential panic about mass unemployment. On the other, breezy reassurances that AI just makes us all a bit more productive. Both miss the point, writes Samantha McBride

We've been told artificial intellignce is the most transformative technology since the internet. So why do so many financial services CEOs shrug when you ask them what it's actually done for their business? Whenever I speak to C-suite leaders across the sector, the response is striking in its consistency: a kind of polite apathy. As one CEO put it: "The only thing AI gives me is that my team can spend their Fridays on the golf course." CEOs are currently thinking about AI in two ways. Can I reduce headcount? How much is AI going to cost me?  The public conversation about AI and job...

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