Single pane of glass: Unifying communication supervision across channels

Consolidates communications from multiple channels into a single, real-time dashboard

clock • 4 min read

The digital-first workplace has made communication faster, but supervision more fragmented, and riskier than ever, writes David Clee

If you and your compliance team are jumping between separate systems just to track Slack messages, email threads, mobile chats and collaboration tools, you're not alone. The digital-first workplace has made communication faster, but supervision more fragmented, and riskier than ever. Overseas regulators like the US Securities and Exchange Commission, Financial Industry Regulatory Authority, and the Commodity Futures Trading Commission have made it clear that all business-related communications must be captured, supervised, and auditable, no matter the channel. Yet, many organisa...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Intelliflo adds agentic AI to platform as profession reaches 'inflection point'

Intelliflo adds agentic AI to platform as profession reaches 'inflection point'

‘Next generation’ of Intelliflo Office

Isabel Baxter
clock 09 June 2026 • 4 min read
Firm launches AI-powered SIPP integration project

Firm launches AI-powered SIPP integration project

Centology integrates the Pathlines Pensions SIPP form into CRM

Sophia Panayi
clock 05 June 2026 • 1 min read
Transact upgrades API to improve adviser software integration

Transact upgrades API to improve adviser software integration

Supports firms with CRM‑led workflows and increasingly digital advice journeys

Sophia Panayi
clock 04 June 2026 • 2 min read