Tips for boosting financial inclusivity for neurodiverse clients

Treat each client as an individual

clock • 4 min read

Sarah Hammond shares her insight into working with neurodiverse clients...

The Financial Conduct Authority's (FCA) Consumer Duty came into force on 31 July last year. Following various intermittent updates from the regulatory, they have now released guidance for good practice and areas for improvement following concerning findings from its Wealth Data Survey.   The survey revealed that many firms had failed to address weaknesses in their processes to track vulnerable clients across products alongside gaps in data and no differentiated service offerings for vulnerable people. Almost half (49%) of portfolio managers identified no vulnerable customers among the...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Adviser tips

Deputy Editor's View: Will technology truly bridge the advice gap?

Deputy Editor's View: Will technology truly bridge the advice gap?

The deputy editor's Friday Night Takeaway from 7 June

Jenna Brown
clock 07 June 2024 • 1 min read
Everything clients need to know about the 'Bank of Mum and Dad'

Everything clients need to know about the 'Bank of Mum and Dad'

Lawyer John E Jones explores the issues clients may face when acting as the 'Bank of Mum and Dad'...

John E Jones
clock 04 June 2024 • 4 min read
Tips for boosting financial inclusivity for neurodiverse clients

Tips for boosting financial inclusivity for neurodiverse clients

Treat each client as an individual

Sarah Hammond
clock 03 June 2024 • 4 min read