AI and advice: The challenge of making good tech decisions

AI is arguably to technology what the Consumer Duty is to compliance. Both are constantly in the news and the owners of financial services firms may be forgiven for becoming somewhat inured or weary of reading articles on the subject. However, AI is here to stay, and it will increasingly matter what strategies intermediaries adopt to incorporate this new technology into their businesses, as these decisions will have far-reaching impacts. This article considers the main factors that financial services firm owners need to consider both from a selection and implementation perspective, an...