Compliance: The 'off-channel' communication challenge

Modern compliance concerns in the WhatsApp era

clock • 7 min read

Harriet Christie outlines why compliance tools must keep up with the world they are built to regulate...

While communications surveillance has become a more pressing requirement in recent years, the truth is that most of the current generation of platforms was built 20 years ago. Society has changed a lot since then, both in terms of our technological capabilities and the ways in which we communicate. It's important that compliance tools keep up with the world they are built to regulate. This piece will analyse the traditional methods associated with communications surveillance, where (and why) these approaches are no longer suitable, and how platforms can evolve to better serve the mod...

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