Consumer Duty price and value: What's the outcome?

Is the price and value outcome the most subjective?

clock • 4 min read

In the second installment of Lee Halpin's series on Consumer Duty he explores price and value and asks: what's the outcome?

The price and value outcome of Consumer Duty is probably the most subjective. Well, the price of something is the cost of it; there's not too much room for interpretation there. But the value: while providers and adviser can have a view, only the end customer can decide whether something is or isn't value for money. So how should advisers and SIPP providers tackle this part of the incoming regulation? It might be best for the first port of call to be the Financial Conduct Authority (FCA) itself. The watchdog has said: "A product or service that meets all of the other elements of the D...

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