Transfers: Will Consumer Duty be the STAR of the show?

The defined benefit pension transfer market has been rapidly evolving

clock • 4 min read

Wealth management providers will likely need to re-think how they manage transfers with the advent of Consumer Duty, writes James Norton

The transfer market has been a rapidly evolving space in the financial services industry over the past few years. From Covid-19 forcing the change to e-signature, and even signatureless transfers to fintech entrants paving the way on automated services and a continued use of leading software providers to enable electronic transfers. In this technologically driven market, all these factors point strongly towards providers being able to offer an increasingly higher level of service, right? Yet most advisers and administrators would likely cite transfers as the most frustrating day-to-da...

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