Consumer Duty consistency: Unlocking the power of digital

With Consumer Duty just two months away, the focus for financial advice firms will be on ensuring they are set up to conform to the new regime.  But the 31st July deadline is not an endpoint. Rather it is the start of a process by which the Financial Conduct Authority (FCA) will be looking for financial advice firms to have in place and continue to improve the outcomes they deliver to their customers and clients. In a speech on 10 May, the FCA's Sheldon Mills made clear the regulator's supervisory and enforcement approach. He also made clear that the regulator saw Consumer Duty as a w...