Consumer Duty: The power of portals for providers and platforms

By 31 July, in just a few months' time, providers and platforms will need to have systems and processes in place for gathering and analysing a great deal more data about their policyholders with a view to discharging their new Consumer Duty-linked responsibilities efficiently, effectively and in a way that can be audited by the regulator if necessary. In essence, providers, platforms and advisory firms will have to do the following with a view to achieving better outcomes for customers: Provide clear and timely information about the products and savings they have so they can make in...