You've got mail: FCA watching Consumer Duty preparation

Firms within scope of the new Consumer Duty will recently have received a letter from the Financial Conduct Authority (FCA) on implementing the duty in their sector. It's a very good place to start if you want to know what the regulator will be looking for them to do over the next few months, as well as where they think the most difficult areas will be. The letters follow on from work they have been doing with the biggest firms, with which they have the closest relationship and dedicated supervisory teams.   Even amongst these firms, there's some cause for concern, and before the regu...