Back-office improvements essential for Consumer Duty

The Consumer Duty principles put the focus of advice firms very firmly on achieving good outcomes for consumers. This also makes good business sense for advice firms, as greater focus on delivering excellent service to clients is how firms maintain and grow their businesses.  But front-end service for the consumer can only be excellent if it is supported by fast and efficient back-office processing. If a large part of adviser focus is on their back-office and administration processes, when it shouldn't need to be, this is not efficient for the business. Nor does it help advisers serve ex...