Evidencing Consumer Duty compliance: How advisers can get it right

Another day, another ‘Dear CEO' letter. The Financial Conduct Authority (FCA) has also been out and about warning firms to take Consumer Duty seriously and expressing concerns about ‘superficial' compliance. So, what is it that they want, and what do they think we're not doing? The ‘Dear CEO' letter re-iterates the consumer outcomes the regulator wants to see, and adds a list of four issues on which it expects firms to focus: Mainstream investments High-risk investments Scams and frauds Consumer redress Mainstream investments The letter states that the FCA ‘will be payin...