Customer data: The chickens are coming home to roost

Advisers are not sharing vital consumer data that could drive improvements to pension providers' products and services - preventing better service and improved consumer outcomes, according to Aviva director of strategic platforms, savings and retirement Mike Hogg. The fact remains that back in 2017, MiFID II set clear expectations for manufacturers to make available to distributors appropriate information on the financial instruments and the product approval process. And for distributing firms to have adequate arrangements to obtain such information and to understand the characteristi...