Consumer Duty: An implementation break down for your business

A handy guide to implementation for regulated firms

clock • 7 min read

Jenny Smyth sets out in practical steps what businesses need to do to comply with the FCA’s Consumer Duty ahead of the October ‘plan’ deadline

You are probably sick of seeing the words ‘Consumer Duty' - they seem to be everywhere at the moment, with a plethora of guides and warnings about the October ‘plan' deadline. There's a lot of noise about the existence of Consumer Duty, and explanations of what the regulations entail, but what is less prevalent is the practical advice - the ‘how' to implement it into your business. Well, that's the difficult point. This new regulation is different to previous releases from the Financial Conduct Authority (FCA) in as much as it can't be covered off by a tick list to prove that your fir...

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