Adrian Boulding: Firms must rise to the challenge on vulnerable clients

Great deal of work still to be done

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Adrian Boulding: "Any firms which fail to rise to this challenge will be left behind."
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Adrian Boulding: "Any firms which fail to rise to this challenge will be left behind."

Treating vulnerable customers fairly is a once in a generation opportunity, as well as a massive threat for the retirement market if the industry does not get it right, says Adrian Boulding

The Financial Conduct Authority (FCA) published its long-awaited ‘guidance for firms on the treatment of vulnerable customers' over this summer. The Guidance Consultation 19-03 is a lengthy read...

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