Why initial consultations should always be free

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Campbell Harrison managing director Alex Campbell wonders why, if clients are turned off by the prospect of hourly charging, advisers would consider charging for initial consultations...

Choosing a professional to provide advice on major financial decisions can be tough. In the case of IFAs, new clients are often on the brink of making a major decision around money such as retirement planning or investments when they approach an IFA for the first time. The usual way to narrow down a choice is to gain recommendations, obtain at least three quotes and then meet with a shortlist to decide who will do the best job. Whether it's looking for an estate agent, a mortgage adviser, an IFA or any other financial services professional, most people follow the same process. W...

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