Service standards

Dear Editor, Regarding your Q&A last month on the different factors that can affect service standards within the pensions industry, it is important to stress the impact on regulatory change. In recent years we have seen a number of significant changes to legislation that directly affect the administration of pension schemes. At a point where the dust is just starting to settle on the new simplified regime, the Pensions Advisory Service reported a 12% reduction in complaints relating to occupational based pension schemes in 2007. Whether this was a result of the impact of the changes is to...