Just how much does my bank really care?

Not because I have had a particularly bad experience with one, but because working in the financial industry has made me question just how useful they are at looking after my money. And whether they care about me at all. On top of this, a handful of recent incidents involving huge high street banks have only served to worsen my mood – namely BBC’s recent Panorama investigation and the even more recent kerfuffle surrounding HSBC’s Canford Cliffs branch saga. Let me very quickly explain how I came to have a bank account – no doubt this story will ring true with just about all of you. I ...