Cancelling on CI: one customer's story

The email outlined a claim that was, to say the least, unusual in circumstance. A customer who has had CI cover with us for a considerable length of time underwent a medical test, the results of which showed everything to be just fine. Some time after, the customer reviewed their personal finances and chose to cancel their CI cover. Nothing particularly unusual about that I hear you say. But what happened next represents an industry-wide lesson about the very real consequences of cancelling a policy. As the customer was still concerned about their health, they decided to undergo furth...