Simple surgery on TCF

To kick off this new feature within IFAonline ‘blogs’ section, Doctor Phil looks at how to implement and understand what is required to meet the FSA’s ‘Treating Customers Fairly’ (TCF) regime. A question from IFAonline reader Willing but Confused: I’ve browsed the web, visited the FSA website, downloaded the ‘tool’, been to a workshop, and I still don’t know how we are going to ‘do’ TCF. Help! The Business Doctor says: Dear Willing, It’s that jargon stuff again. It just gets in the way. Still, at least it tells us what it is to be a client. OK, heads up. This is going to be ever...