What are the pros and cons of the Financial Services Authority's treating customers fairly (TCF) initiative and what has it contributed to the protection and health insurance markets?
Market views Jason Hurley, RGA Re It is hard to imagine a product that is more straightforward than life assurance. The policyholder knows the premium, that premium is guaranteed and the policyholder is aware of what level of benefit will be paid following a clear-cut event such as death. The problem arises because many advisers sell critical illness (CI) insurance in a similar way to life assurance, and it is in this area where the industry can look to treat customers more fairly. For example, by giving clearer warnings about the consequences of non-disclosure - so that the consu...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes





