What can the industry do to help encourage full disclosure on applications for protection products?
Market views Matt Pitcher, Towry Law Financial Services Application forms for protection products are currently constructed to probe the client for added risk factors. This can lead clients to feel that if the question isn't asked, then they do not have to disclose the information. However, rather than bombarding clients with a question to cover every condition – where, for the majority, the answers will all be 'no' – it might be more constructive to end with a wide generic question asking the client to disclose anything that affects their health. It would be better to p...
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