A small advice firm that is no longer able to provide defined benefit (DB) transfers due to high professional indemnity insurance (PII) costs has been unsuccessful in a subsequent complaint it launched about how it was treated by the Financial Conduct Authority (FCA).
A decision by complaints commissioner Amerdeep Somal - published yesterday (15 September) - outlined the firm's case after it complained to the regulator earlier this year about having to change it...
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