DWP accused of maladministration over women's state pension communication

DWP failed to ‘get it right’ regarding state pension updates

clock • 2 min read
From 1995 to 2004 the PHO found DWP’s communications to be of the expected standard.
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From 1995 to 2004 the PHO found DWP’s communications to be of the expected standard.

The Department of Work and Pensions (DWP) has been accused of maladministration over how it has communicated state pension changes to women.

This was one of the conclusions from a review conducted by the Parliamentary and Health Ombudsman (PHO) in response to complaints that the DWP has failed to adequately communicate state pension cha...

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