DWP accused of maladministration over women's state pension communication

DWP failed to ‘get it right’ regarding state pension updates

clock • 2 min read

The Department of Work and Pensions (DWP) has been accused of maladministration over how it has communicated state pension changes to women.

This was one of the conclusions from a review conducted by the Parliamentary and Health Ombudsman (PHO) in response to complaints that the DWP has failed to adequately communicate state pension changes since 1995. From 1995 to 2004 the PHO found DWP's communications to be of the expected standard. However, since then the DWP has been accused of maladministration after failing to ‘get it right' and learn from research in 2004 that recommended information should be ‘appropriately targeted'. The PHO report read: "DWP failed to take adequate account of the need for targeted and individ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Compulsion and choice: Lessons from the Aussie pension system

Compulsion and choice: Lessons from the Aussie pension system

In his latest article for Professional Adviser, Roger Brosch explores what the ‘super’ Down Under means for pensions up here

Roger Brosch
clock 10 July 2024 • 4 min read
Whichever political party wins on 4 July pensions need reform

Whichever political party wins on 4 July pensions need reform

A more bold and ambitious vision will be required

Jonathan Hawkins
clock 02 July 2024 • 5 min read
Why it's time to shout louder about third-party pension contributions

Why it's time to shout louder about third-party pension contributions

Despite all the noise around pensions, engagement is still deafeningly silent

Laura Barnes
clock 02 July 2024 • 4 min read