An attempt to ReAssure advisers: Company to stop denying transaction history requests

Solution 'going live this week'

clock • 3 min read
Another adviser said ReAssure would not answer the phone and waiting for a reply over email takes weeks while another said they "cope with them".
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Another adviser said ReAssure would not answer the phone and waiting for a reply over email takes weeks while another said they "cope with them".

Policy provider ReAssure has come under fire after it has begun to reject advisers' requests for client policy transaction histories but has now promised to start fulfilling, Professional Adviser can reveal.

There are several advisers whose clients have policies with ReAssure because they were former Old Mutual Wealth (OMW) or former Legal & General (L&G) policyholders. Many who have policies with the company...

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