FOS complaints data: SIPP gripes top 3,000 with 56% upheld

Complaints data for 2020/21

Jenna Brown
clock • 3 min read

Self-invested personal pensions (SIPP) garnered 3,021 complaints to the Financial Ombudsman Service (FOS) in the past year with a 56% uphold rate.

Annual data from the complaints body put the pensions product in the top spot for gripes in the investment and pensions section. The overall uphold rate for complaints about investment and pensions was 22%, the data showed. Despite numbers of SIPP-related complaints being down on the previous year when they stood at 3,227, the FOS said better communication could help reduce cases even more and the uphold rate was more than half. Ombudsman Nina Walter said: "Consumers often don't understand that their pension value is continuously fluctuating because it relates to underlying assets. Bu...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Failed financial advice firms tracker

Failed financial advice firms tracker

Firms that the FSCS has confirmed as failed since the start of 2023

Professional Adviser
clock 19 March 2026 • 1 min read
Applying proportionality to customer vulnerability under the FCA's Consumer Duty

Applying proportionality to customer vulnerability under the FCA's Consumer Duty

‘Proportionality does not equal minimalism’

Andrew Gething
clock 18 March 2026 • 5 min read
Administrators appointed at alleged £23m unauthorised investment scheme firm

Administrators appointed at alleged £23m unauthorised investment scheme firm

FCA issued High Court proceedings against Concept Capital Group last year

Jen Frost
clock 13 March 2026 • 2 min read