FOS partially upholds ongoing advice complaint against TenetConnect

The complaint stems from an anonymous client, Mr Y, who was advised to switch their pension in 2013. The adviser, of Darlington Naley Taylor & Associates, was an appointed representative of TenetConnect. Mr Y was advised to switch his existing pension plan of £78,000 into a new plan that would result in lower ongoing charges (a decline of 1.05% to 0.7%). In 2019, the client expressed their dissatisfaction at a lack of service and advice since the pension switch. TenetConnect accepted a poor level of service had been offered and paid him £500 in compensation. Matters did not end the...