COVER Customer Care Awards: Shortlists announced

"At the heart of every policy is a human being, so these awards shine a light on the best examples of excellent customer service shown by providers operating within life, protection and private medical insurance (PMI), as well as associated technology firms and third-party services," said Cover editor Adam Saville. "Which providers have gone the extra mile in recent times to ensure claims are paid, fast and efficient services are provided and support given to individual people and their families - often through advisers - at critical times of need?" Operating as submission-based awards ...