TPAS reports 9% drop in enquiries in final year

In its annual review for the year, the organisation said the figure, which is also up 121% on 2013/14, shows it has been able "to exceed our own expectations", with new service delivery channels and larger technical specialist and wider teams. Over the year, TPAS had set up specialist helpline services for members of the British Steel and Royal Mail pension schemes, as well as the Universities Superannuation Scheme, all three of which had seen major changes. The majority of helpline inquiries (38%) came from people seeking advice on taking benefits in retirement, with particular quest...