Pensions Ombudsman to take on TPAS' dispute process

The centralisation of the process will be designed to avoid duplication and improve the customer experience, the ombudsman told Professional Adviser's sister title Professional Pensions. The project is currently under consultation with industry representatives, users of the services and pension providers. The move is expected to take place by the end of this year, ahead of TPAS' merger with Pension Wise and the Money Advice Service into a single financial guidance body. The body is being put forward in Parliament in a Financial Guidance and Claims Bill to be debated after the summer r...