Providers sign up to CII pension freedom standards initiative

Aviva Life, LV=, NFU Mutual, Scottish Widows, Standard Life, closed book company Pheonix Group, Re Assure, and outsourcer HCL have all signed up. The '2016 Commitment' aims to ensure providers are committed to ensuring that staff dealing with customers maintain a target level of competence. The aim is to ensure better outcomes for clients as well as consistency in pensions guidance given across the industry. It also aims to provide career paths that attract and retain talented people, the CII said. The CII and a group of market practitioners have spent a year analysing the challeng...