CII to launch life and pensions qualification for front line staff

The unit, which will be available from January next year, has been developed in conjunction with life and pensions providers. The body also commissioned consumer focus groups to find out what people want when dealing with life and pensions customer service employees. It is aimed at new entrants, front-line contact centre staff and those working in customer facing functions and will compliment employers' staff induction processes, the CII said. People who pass the unit will gain the CII Level 2 Award in Life and Pensions Foundations. Director of financial services Steve Jenkins said...