Industry: TPAS and MAS will struggle to deliver guidance guarantee

clock

The Pensions Advisory Service (TPAS) and the Money Advice Service (MAS) will struggle to cope with the scale and speed of meeting the guidance guarantee, industry figures say.

Yesterday, the Treasury announced TPAS and MAS would bear much of the weight for delivering the guarantee from April 2015 to ensure it was impartial. Pensions Administration Standards Association (PASA) chairman Margaret Snowdon (pictured) raised concern that the organisations did not have enough capacity to manage expected demand. She said: "Independent organisations do not, currently, have the resources to physically man the helplines and clinics, which means they will need to recruit administrators. "This could lead to a significant cost implication for the industry as administra...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

The AI ship has sailed and pension providers are still sitting on the shore

The AI ship has sailed and pension providers are still sitting on the shore

'The AI interface has arrived'

Jonathan Lister Parsons
clock 13 August 2026 • 6 min read
CRM integration project highlights AI-powered innovation potential

CRM integration project highlights AI-powered innovation potential

Project reflects a broader shift in adviser technology

Joe Power
clock 04 August 2026 • 3 min read
Pensions minister Torsten Bell: 'Together, we are going to finish the job'

Pensions minister Torsten Bell: 'Together, we are going to finish the job'

Bell was reappointed to the pensions minister role in the government reshuffle

Holly Roach
clock 27 July 2026 • 1 min read