TPAS mulls launch of video service to help meet 'guidance guarantee'

Chief executive Michelle Cracknell (pictured) welcomed the at-retirement flexibility outlined by Chancellor George Osborne in the Budget 2014 and said the organisation would broaden its services to manage a surge in enquiries. She said: "We are already dealing with at-retirement queries through our helpline. We have approximately 80,000 customers per year asking questions through multiple delivery channels: telephone, web chat, online or written queries. "We could extend this to video links and Skype if there was demand from the public." Cracknell said the changes fitted well with ...