IFP: Consumer trust can 'breed arrogance' said Mullins

Shane Mullins, who is also director of Nottingham-based wealth managers the Fiscal Engineers, was chairing the conference's penultimate session, The question of trust and the pursuit of trusted adviser status. His comment was a response to an audience member who asked whether it was right to try to foster trust within banks following the payment protection insurance (PPI) and LIBOR fixing scandals.  The Question of Trust campaign aims to improve trust across all sectors of the industry. Mullins conceded that the issue was not always straightforward. "Trust is a thorny subject. It c...