Aviva investigates annuity delays

Peter Davies, director of Create Wealth Management, arranged two annuities through the provider that commenced on 1 December. But despite a five month delay - and a number of calls to Aviva - he is still unable to bill the client. Davies received an invoice on 21 March after a verbal complaint, but it failed to include the purchase price. An Aviva representative then promised to "chase today so that a statement of account could be issued in the next ten days". On 5 April, another employee said the commission amount would be disclosed on 10 April, but failed to call Davies back. "I ...