HMRC chairman apologises as MPs attack poor service

The Treasury Select Committee said dissatisfaction risked undermining public confidence in the tax system, the BBC reports. It also warned HMRC's performance will continue to deteriorate if further reductions in resources are badly managed. It said the worst problems were in getting tax offices to answer phone calls at peak times and "endemic" delays in replying to letters. In response, HMRC chair Mr Clasper told BBC Radio 5 live: "It simply wasn't good enough on post and telephone and I'd like to take the opportunity to apologise to the people who had to take a long time to get th...