Verbatim risk profile tools get Plain English society approval

The Campaign assesses whether an intended audience is able to read, understand and act upon information the first time they are given it. Earlier this year, the regulator warned some customer risk descriptions in the risk profiling tools it assessed were "unclear or misleading", adding some contained "technical jargon" which they may not understand. Verbatim, the asset management arm the SimplyBiz group, has also made changes to its planning tool to identify questions where a client has given conflicting answers. The FSA has said previously documenting conflicting answers in client...