Financial services win booby prize for most complaints

Nearly a third (28%) of respondents to a YouGov poll complained most about the banking industry in the past year, outstripping dissatisfaction with the utilities sector, which drew objections from 23% of respondents, writes the Independent. Retailers and restaurants were in third place at 21%, the survey shows. The "Big Five" banks are facing increasing pressure over poor customer service. Taken together, Lloyds, Royal Bank of Scotland/NatWest, HSBC, Barclays and Santander last year doubled the profits made from their High Street customers. But more than a million people made compl...