Pensioner complaints rise against HMRC

Adjudicator Judy Clements says a disproportionate amount of pensioners complained about treatment by HMRC. Clements writes: "When I took up office I became aware of the growth in volume of taxation cases and the impact HMRC's decision making was having on some customer groups, particularly pensioners. "My initial meetings with the Parliamentary and Health Service Ombudsman (PHSO) indicated they too had serious concerns over HMRC's handling of these cases." She says in recent years there has been growth in cases where HMRC's decision-making has had an adverse impact on vulnerable gr...