Helen Morrissey speaks to Canada Life's newly appointed technical support manager Nigel Orange, about his first few months in the role and asks what he sees as the main challenges facing the retirement industry.
Tell me about your role? What are your key responsibilities? My role is varied and includes supporting our sales teams with any technical issues that may arise. I also work closely with the IFA market and carry out training to help them get to grips with any pension products or issues. I also have to ensure that any product documentation we issue is accurate and easy to understand and I also get involved with the development of enhancements to our products. I work with two other technical support managers who specialise in estate planning and investments. The rest of our team is made ...
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