Capita's objective through its acquisitions of Webline and Quay Software is to aggregate policy data and customer information and "put it on the adviser's desktop", says Steve Parkinson managing director Capita Life and Pensions.
The idea is to work towards true straight through processing between advisers of any size and providers. Pulling together services based on the technologies Capita has gained access to through its acquisitions will turn Capita into a business platform provider without actually being a wrap provider, Parkinson says. “We are determined to be the outsource provider of choice in this sector,” he says. Acquiring Quay and Webline will add to the administration capabilities already possessed by the outsourcing giant, and with which it already does a large amount of policy administration work ...
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