Firms 'making progress' on quality of CI sales

The FSA has recently undertaken supervision visits to 42 firms and a mystery shopping exercise across 51 firms as part of a thematic review of the advice and information being given to retail customers when they buy CI. Many of the findings from the supervision visits are positive, with the FSA noting: Most intermediaries undertook a detailed assessment of the protection needs of the customer before making a recommendation to buy CI. Advisers would generally find out the customer’s priorities for protection and identified products which would meet their objectives. But where the firm o...