Norwich Union has called for third-party endowment mortgage complaints handling firms to be regulated, to ensure consistent handling of mortgage complaints.
A string of endowment complaints handling companies have been founded since endowment mis-selling first surfaced in 2001, which offer to help consumers claim compensation in cases where they are thought to have been recommended endowment mortgages but were not aware of the consequences of taking out an interest-only mortgage which is then subject to the movements of equity markets. However, insurer Norwich Union is arguing such firms should also be regulated, alongside insurers and financial advisers, as financial firms have to comply with stringent regulation when handling complaints re...
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